At Oh Baby and Fitness, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase (order number or receipt) is required
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable:
Baby products that have been opened or used
Personal care, wellness, or fitness items once opened
Gift cards
Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method
Refunds typically process within 5–10 business days, depending on your bank or payment provider
Please note:
Original shipping charges are non-refundable
Return shipping costs are the customer’s responsibility unless the item was defective or incorrect
Please contact us before returning any items as shipping address is different from return address
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact us within 7 days of delivery with:
Your order number
Clear photos showing the issue
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will make it right at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card company (processing times vary)
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
For questions about returns or refunds, contact us at: 📧 support@ohbabyandfitness.store
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